Support

Unidata prides itself on providing not just well-designed products but well-supported ones too.

Systems Design

Unidata provides system integration services to satisfy custom requirements. This process involves combining Unidata equipment, dataloggers and sensors, into purpose-built enclosures. Furthermore, we provide data logging scheme writing, Neon and Starlog applications software, documentation and systems installation services.

When systems are developed, the customer’s specific requirements are considered and the configuration is decided based on technical and commercial criteria. One key design issue is maintainability and field support, especially for remote systems. The Neon Applications Software allows for remote configuration and adjustment of logger / Neon Remote Terminal configuration.
This is, most of all, very cost-effective solution since it minimises/eliminate the need to travel to remote logging sites to reconfigure and diagnose the equipment.

Unidata offers stand-alone systems as well as the option of integration of the Unidata equipment inside the customer’s existing enclosures.

Systems design key issues to consider
  • Datalogger and instrument selection, deciding on the most appropriate measurement method. For more info please see Unidata Dataloggers Range
  • Telemetry selection – IP communications via cell phone or satellite communications
  • Site power selection, deciding if a sealed lead acid battery with solar panel support is best, or an alternative power source, for example, a bank of high capacity lithium batteries may be a better choice. Unidata has battery calculator tools available to decide on the best battery option for such systems
  • Instrument enclosure selection, deciding on the most appropriate housing, weatherproof polycarbonate or steel enclosure, with or without sunshade protection
  • Logging and reporting interval selection, deciding on the balance between the cost of the telemetry (important for satellite links) and the need for 5-minute, 15-minute, hourly or daily reporting
  • Power usage considerations, deciding on the balance between battery consumption and the logging and reporting interval.

Please contact Unidata for more information on Systems Integration.

Product Support

In order for you to find answers to your questions quickly, Unidata has included on its website a large range of documentation on its products.
Included in this support section are downloads, product manuals and other useful reference materials.

All these documents are provided in Adobe Acrobat format, for which the reader application is freely available from Adobe.
For product or service support please fill in support form on the right.

Unidata System Inmarsat NRT Datalogger

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